Cofton Medical Centre

2 Robinsfield Drive, West Heath, Birmingham, B31 4TU

It's Monday 9:45 PMSorry, we're closed

NHS

Telephone: 0121 693 5777

email: coftonmedical.centre@nhs.net

How our appointment system works

How our appointment system works.

We operate a full doctor triage service, which means that you are able to speak with a doctor for advice, or an appointment Monday to Friday between 8:30 am to 1:00 pm.  The triage service ends at 1:00 pm so that doctors can carry out other duties, including consulting with patients and carrying out home visits.

We therefore ask that all requests for appointments and/or advice are made before 1:00 pm.  The patient line is switched off between 1:00 pm and 3:00 pm. If you telephone to speak to the doctor after 3:00 pm the receptionist will ask you for some brief information about the request so that the doctor can prioritise calls.  If the doctor does not consider your request to be urgent e.g. needing attention the same day, the receptionist will call you back to advise you to call the following morning.

Making an Appointment with the Nurse

Speak to reception and they can book you in with the most appropriate nurse. It would be helpful if you could tell the receptionist what the appointment is for i.e. cervical smear, dressing, pill check, diabetic review etc as this will help the receptionist allocate enough time for the appointment to make sure that your consultation with the nurse is not rushed.

Making an Appointment with the Doctor

As detailed above we run a doctor triage system. We ask patients to phone between 8:30 am and 1:00 pm and you will be put through to a doctor or a doctor may call you back.. All our appointments are pre-bookable up to 2 weeks in advance. We also guarantee you an appointment the same day for emergencies.

The advantages of speaking to a doctor are:

  • The doctor may be able to deal with your problem while you are on the telephone – thereby saving you a journey
  • The doctor will make sure that you are given an appointment with the person most able to deal with your particular problem i.e. some doctors have developed a special interest in certain clinical areas
  • The doctor may ask you to have a blood or urine test before seeing the doctor and can book you an appointment with a practice nurse or other health care professional thereby preventing an unneccessary visit
  • The doctor will be able to assess the urgency with which you need to be seen and will book you an appointment accordingly

If you can be overheard by others when trying to book an appointment, please inform the doctor that you are unable to discuss your problem and he/she will make you an appointment to suit your needs.

We will always try to meet the needs of individual patients by ensuring that all our systems are flexible. However, there may be times when we ask you to be flexible too, so that we can meet the needs of the majority of our patients.

Can I ask for a particular doctor?

Yes. However, it may not always be appropriate to see the same doctor for all your problems. Some doctors have specialist interest in certain problems (see below) and when you speak to the triage doctor, they will try to book you an appointment with the most appropriate doctor.

We do ask that general requests to see a female GP are for intimate examination only. We cannot guarantee a female GP for telephone consultations or triage.

PLEASE NOTE THAT PATIENTS ARRIVING LATE FOR THEIR APPOINTMENT WILL BE ASKED TO RE-BOOK.

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Opening Times

  • Monday
    8.00am - 6:30pm
  • Tuesday
    8.00am - 6:30pm
  • Wednesday
    8.00am - 6:30pm
  • Thursday
    8.00am - 6:30pm
  • Friday
    8.00am - 6:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED