Cofton Medical Centre

2 Robinsfield Drive, West Heath, Birmingham, B31 4TU

It's Wednesday 10:45 AMWe're open

NHS

Telephone: 0121 693 5777

email: coftonmedical.centre@nhs.net

Appointments

How our appointment system works.

We operate a  triage service, which means that you are able to speak with a doctor for advice, or an appointment Monday to Friday between 8:30 am to 1:00 pm. 

We therefore ask that all requests for appointments and/or advice are made before 1:00 pm.  

When calling the practice between 08:30 and 13:00 Monday to Friday you will be connected to a receptionist.

 

Appointment requests

If you request an appointment the receptionist will ask you the reason for the appointment. This is so they can ensure you are booked with the most appropriate clinician. You are under no obligation to tell the receptionist the reason for the appointment however this is useful information for the clinician to be able to prepare for your consultation. All staff at the surgery work under the same confidentiality agreement so you can be assured any information shared with the staff will be kept in the strictest confidence.

 

Advice requests

If you request medical advice the receptionist will ask you what advice is needed for the reasons above. They will then book a call back appointment from a clinician if it is appropriate and a call back is available. The clinician will contact you within an hour of the appointment time and will try up to two times to contact you. If they are unable to contact you with these two attempts the appointment will be deemed as ‘missed’ and you will be required to call back the following day.

If all the appointments and telephone call backs are full for the day you will be offered the following (subject to availability):

  • An extended access appointment with the MyHealthcare Hub (see Page 17)
  • A telephone call back from the MyHealthcare Hub
  • Advice to attend the walk-in centre at Katie Road
  • Asked to call back the following day

 

Home Visits

Home visits are reserved for patients who are housebound or bedbound by illness. Please call us as early in the day as possible if you think you may require a home visit.

 

 

Making an Appointment with the Nurse

Speak to reception and they can book you in with the most appropriate nurse. It would be helpful if you could tell the receptionist what the appointment is for i.e. cervical smear, dressing, pill check, diabetic review etc as this will help the receptionist allocate enough time for the appointment to make sure that your consultation with the nurse is not rushed.

 

Can I ask for a particular doctor?

Yes. However, it may not always be appropriate to see the same doctor for all your problems. Some doctors have specialist interest in certain problems (see below) and when you speak to the triage doctor, they will try to book you an appointment with the most appropriate doctor.

We do ask that general requests to see a female GP are for intimate examination only.

PLEASE NOTE:

  • Patients arriving late for their appointment will be asked to re-book.
  • The phone lines are closed between 13:00 and 15:00. Doctors do not take calls after 3pm. If you call for medical advice after 3pm you will be asked to call back the following day. Alternatively you will be offered an appointment under MyHealthcare at another surgery (see page 17). You can call after 3pm for general enquiries.

 

 

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Opening Times

  • Monday
    8.00am - 6:30pm
  • Tuesday
    8.00am - 6:30pm
  • Wednesday
    8.00am - 6:30pm
  • Thursday
    8.00am - 6:30pm
  • Friday
    8.00am - 6:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED